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Towrunner Privacy Policy

Privacy Policy
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Our Privacy Policy: September, 16, 2025

Towrunner values your trust and privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our mobile app, website, or roadside assistance services. By using Towrunner, you agree to the terms outlined below.

Information We Collect

We collect only the information necessary to provide our towing and roadside services efficiently and safely. This may include:

  • Personal Information: Name, phone number, email, and address.

  • Location Data: Real-time location to connect you with the nearest service provider.

  • Vehicle Details: Information such as make, model, license plate, and issue type (for accurate dispatch).

  • Payment Information: Securely processed through trusted payment gateways to complete your service request.

  • Communication Data: Chat messages or call logs between you and service providers for coordination and safety.

We do not collect unnecessary personal details, nor do we sell, rent, or trade your information with anyone.

How We Use Your Information

We use your information strictly to deliver Towrunner services, including:

  • Connecting you with nearby towing or roadside assistance providers.

  • Verifying your service requests and processing secure payments.

  • Sending service confirmations, status updates, and receipts.

  • Providing real-time tracking and communication during the service.

  • Improving app functionality and customer support quality.

Your data is used only to fulfill service requests and enhance your experience.

How We Share Your Information

Towrunner may share limited, relevant details only when necessary to complete your service:

  • With certified Towrunner service providers (drivers, mechanics, or towing operators) to locate and assist you.

  • With payment processors for secure payment handling.

  • With law enforcement or legal authorities if required by law or in cases of fraud or safety concerns.

We never share or sell user data for advertising or external marketing.

Your Choices and Rights

  • You can request to:

    • Access or correct your stored information.

    • Delete your account and personal data.

    • Withdraw consent for data collection.

    To make a request, contact our support team using the details below.

Data Security

We take your privacy seriously. Towrunner uses industry-standard encryption and secure servers to protect your personal data. Access to user information is limited to authorized personnel and verified service partners only.

Location Data

Location data is essential for accurate service delivery. We access your live location only while you use the app to:

  • Detect your breakdown or service location.

  • Dispatch the nearest available professional.

  • Provide real-time tracking during service.

Your location data is never stored longer than necessary and is automatically deleted once the service is completed..

Data Retention

We retain your information only for as long as needed to fulfill your service or comply with legal obligations. Once no longer required, your data is securely deleted from our systems.

Updates to This Policy

Towrunner may update this Privacy Policy periodically to reflect service improvements or legal requirements. Updates will be posted on our app and website with the “Last Updated” date clearly shown.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

  • Towrunner Helpline: 972-913-6569 
  • Email: support@towrunner.com